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For nearly 30 years, EBI has done whatever it takes to make your life easier. We understand HR, and we know how difficult talent acquisition is in today's market. Our industry-leading technology and unparalleled client service deliver the best customized screening solutions you'll find anywhere. Working as partners, we can elevate your recruiting. View our leadership team. Our core values make us stand out and help us accomplish our mission. Great companies infuse their values into everything they do.
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If you're an EBI customer and have questions about your account, please email or call and you'll be immediately connected to a customer care rep. If you're an applicant with questions about the screening process or need support help with the system, email a candidate support representative rep directly.
Reviews (7)
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Linda G.
Jan 17, 2022
The turnaround time can be very long to get a background check back. Just had one that took 40 days. Lost the placement and thousands of dollars.
Curtis Monk
May 30, 2021
Critical: Quality, Responsiveness Taking over two weeks to complete a simple background check is just rediculous and besides that when I reached they were pretty rude
Hairy Nutzack
Feb 09, 2020
Supposedly a 7 day window on my background check. It's now day eleven. Every time I call it's the same thing. These people do not do their jobs adequately by any means whatsoever. I've had to tell them four times now that the school i went to is currently closed. They don't listen, obviously, because every time I call, they tell me they cant get in contact with the school. Well. obviously. Because they're closed. Like I keep telling you. Any company who uses ebi for a background check is a joke.
Todd Rowland
Dec 20, 2019
EBI does not pay some of their vendors. My company provided services to them over a year ago. We provided an important service that helped their client avoid hiring a drug user. Now they ignore our invoices.
Fatima Sunderland
Dec 17, 2019
I am waiting for my international background investigation, . I sent a copy from all my schools and phone number to contact them. I wondering how long will it takes! My last day of me current employer will be Friday. After read all these reviews here I am really worry about it! I suppose to starting the new job on September 23.
Andrew Oberlander
Jan 31, 2019
Only giving it one star because I cant give it zero. By far the worst customer care I've ever had. And by far the worst website I've ever used. Just awful.
Caroline VirginiaVarsity
Jun 12, 2018
Do not recommend using this company. VERY SLOW turn around time. Can take up to 30 days to complete a background check. Potential hires will have found another job before our background screening process is even completed!